Jumbo Supermarkets

Jumbo Supermarkets has grown quickly over the last few years. The family business has grown into one of the most respected supermarket chains in the Netherlands. Through the acquisition of Super de Boer, Jumbo Supermarkets continues the fast growth of recent years at an accelerated pace.
After recently being recognized as “Best retail chain 2010 in the supermarkets category” Jumbo has now also achieved an honourable third place in the polls for the most client-friendly company in the Netherlands 2010. Source: Jumbo website: press releases 2010.

At Jumbo Supermarkets our most important mission it to turn clients into fans. We ensure that the client who shops at Jumbo is 100% satisfied in every respect.

This is why Jumbo guarantees:
• the lowest prices
• the best service
• good quality
• and the largest selection of products.

This unique combination of guarantees sets us apart from any other supermarkets in the Netherlands. The lowest price in combination with the best service calls for optimal planning of staff: to deploy the right person at the desired times. This is why, for several years, Jumbo Supermarkets has been using R&R products from De Vries WFM to plan its personnel.

Simon van Bodegraven, head of cost management at Jumbo, explains:
“We have now been working with R&R for about six years and it is a unique system, which enables branch office leaders and Jumbo management to effectively handle costs. Generally speaking being aware of and managing costs is not a favourite task with our managers. They rightly prefer to keep themselves busy with their department and the clients. Jumbo represents the lowest price every day. This also means that Jumbo wants to be able to realise the lowest costs every day. R&R and the fine-tuning we have been able to do with the system over the last few years have proven that it is able to do this.”

Van Bodegraven goes on to explain R&R’s added value:
“Previously the work used to be brought to the staff. You need to get rid of the automatic response that ‘this is how we do it today, tomorrow and the following week’. R&R inspires staff to do things differently and to do them better.”